PRODUCT | INGREDIENTS

Are your products 100% Vegan?

Yes, all TyLuxCosmetics products are 100% vegan & cruelty-free. All our products are tested on Men & Women, never on animals.

Do you use preservatives?

Most of our products are preservative free and organic. No parabens, gluten (except where noted in description), silicone or formaldehyde are used at TyLuxCosmetics. If we sell an item that has a water-based component, we must use a gentle eco-preservative to stop the development of bacteria and mold.

Do your products contain soy?

All our products are soy-free (except the Sophora Illuminating Serum which contains a small amount of soybean lecithin).

Are your products safe to use while pregnant or nursing?

We love botanical ingredients, but we recommend that you consult a health care practitioner if you have any concerns about whether our products may be right for you. We offer our products as cosmetics only.

Do you offer samples?

We don't offer samples at this time, please stay tuned!

The product I'm interested in is out of stock, can you notify me when it's available?

Select the tab on the product page titled "email when available" then enter your email address to be notified when the item is back in stock!

Can you recommend products for my skin type?

Absolutely! Please contact us at info@tyluxcosmetics.com where we are happy to assist you!

SHIPPING | ORDERS

Where do you ship to?

All orders ship with USPS. We only offer shipping in the US, worldwide shipping will be offered soon. Stay tuned!

What are you delivery options?

 All orders ship with USPS.

Please Note: Orders take 1-3 business days to process. The delivery window you select will begin once your order has been processed. 

  • US orders 

           - Standard & Priority

What methods of payment do you accept?

We accept:

  • Visa
  • MasterCard
  • Amex
  • Discover
  • JCB
  • Diners Club
  • PayPal 
  • Amazon Pay
  • Sezzle

How can i track my order?

As soon as your order ships, you will receive an email confirmation with your USPS tracking number.

My tracking shows my package has been delivered, where is it?

With the USPS tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us at info@tyluxcosmetics.com and we will do our best to help you resolve the matter.  

What is your return policy?

RETURNS

Due to the nature of our products we cannot accept returns or exchanges. If you have any questions or concerns about your order please contact us at info@tyluxcosmetics.com.

EXCHANGES

We only replace defective or damaged product.  Please contact us at info@tyluxcosmetics.com where we are happy to assist you. 

Can I cancel my order?

When an order is placed we begin processing immediately, to ensure prompt delivery. We are unable to cancel or change an order once it has been submitted. Please check that your billing and address details are accurate before submitting your order. 

I have an issue with my order, who should I contact?

We pride ourselves in the care given to our products and customer service. If you have any questions or concerns please contact us at info@tyluxcosmetics.com.

Can I use multiple discount codes?

One discount code may be applied per order. 

Is your packaging material eco-friendly?

Yes! Our packing are biodegradable and made from a combination of PBAT, a bio based polymer and PLA which is made up of pant materials such as regular field corn and wheat straw. Our polymailers are certified by all three industry certifiers; TUV Austria, BPI and Dincerto, meeting American, European, International and Australian standards.

OTHER

Do you offer gift cards?

We do not offer gift cards at the moment, stay tuned!

Can I sell TyLuxCosmetics on my own site?

By purchasing our products, you agree not to resell or distribute TyLuxCosmetics products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not intended for personal use.

I don't see my question here...

Have a different question? Please contact us at info@tyluxcosmetics.com where we are happy to assist you!